CRM or Customer Relationship Management software is a tool that empowers you and your team to have successful interactions and communication with customers, prospects, suppliers and business partners, leading to increased sales revenues, marketing return on investment and business productivity.
CRM operates at the heart of your business, using people, processes and technology to gain insight into customer and prospect behaviour, opening the door to improved customer service and new cross sell and upsell opportunities. It also helps streamline sales and marketing, and drives informed decision making throughout the organisation.
A cloud CRM solution describes the deployment option where the software is accessed via a secure URL link on the web (known as the cloud). A variety of cloud‐based software solutions are offered – you can choose to access CRM via Your Cloud (which could be based on a server located in your office or on a server managed by a third party.) Alternatively, you can select Our Cloud, an online or Software‐as‐a‐Service (SaaS) CRM model. Cloud‐based solutions are a great choice for businesses looking for a low cost, no hassle way to use a CRM system.
ERP systems usually include applications for accounting, human resources, sales CRM, and management. But you can combine different modules to better meet your needs. ERP components for e-commerce, inventory and order management
The functions of the data analyst are essential at almost every type of business or organization. The reports and key findings drive decision making and help companies stay on top of business operations, product development, and much more.
The supply chain is evolving at exponential pace. While this promises new channels of growth, most companies aren’t equipped or simply haven’t realized the immense cost-saving potential of an intelligent system, and much more.